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How to Get Your Oculus Quest 2’s Recalled Padding Replaced

Oculus is recalling the foam padding inside of Quest 2 headsets due to reports of skin irritation. In an email to Quest owners, Oculus states that the recall is specifically for the foam facial interface that is attached to the headset itself. A free silicone cover will be available to owners of the Quest 2 that request one.

Oculus first began a replacement campaign for the Quest 2 in December. The company has now extended that into a full recall. According to Oculus, it received a small percentage of reports from users of irritation where the foam facial interface rests on the skin.

After working with regulators over the past couple of months, Oculus is offering a free silicone-based cover that will fit over the foam facial interface on the Quest 2. The cover is made from medical-grade silicone that, according to the Oculus website, provides, “improved hygiene, comfort, and immersion” for the Quest 2 headset. The silicone cover is available for Quest 2 headset and Quest 2 Fit Pack owners.

Quest 2 owners are not required to send in their headsets or the foam padding to fix the issue. In order to acquire the silicone cover to fit over the existing foam facial interface, owners must log in to the website and click on the “Go to My Devices” link. From there, owners are instructed to fill out a form. It requires the owner’s account login, the serial number for the headset, and the address for shipment. The address must be in one of the supported countries for shipping.

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Tech News

Brompton folding electric bikes recalled over risky software bug

The US Consumer Product Safety Commission (CPSC) has announced a new recall involving Brompton Bicycle’s electric folding bicycles over a software bug. Though Brompton is a UK manufacturer, the CPSC notes that a number of these electric bikes were sold in the US at the company’s store in New York, as well as through authorized dealers in other states.

Brompton’s folding e-bike is exactly what it sounds like: a bicycle that can be folded when not in use, one that features an electric motor powering a pedal-assist feature. The pedal assist functionality is controlled by software and designed to engage when the user is actively pedaling the bike, reducing the effort needed to get around.

According to a new recall notice from the US CPSC, around 600 Brompton folding electric bicycles have been recalled in the US due to a “software malfunction.” The bug, it seems, may result in the motor providing pedal assistance even when the user has stopped pedaling, meaning the bike may continue to propel itself forward when the rider anticipates it will slow down.

This, the recall advisory notes, may result in the user falling off the bicycle or suffering an injury. The recall was announced on April 21 with repair as the listed remedy for the problem. Brompton says that its folding e-bike customers should stop using the product until they’re able to contact their nearest authorized dealer to get the software update.

The update will fix the bug, after which point the issue should disappear and users can safely resume riding the e-bikes. The company says that while it has received a single report of one of these bikes continuing to provide pedal assist after the rider stopped pedaling, there haven’t been any reports of related injuries.

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Verizon Ellipsis Jetpack mobile hotspots recalled over fire risks

Until we reach that point in technological and manufacturing development, almost everything that has a battery can be considered a potential fire hazard, including the phones that we put in our pockets. The materials that power even the smallest of electronic devices are volatile and dangerous in certain combinations, resulting in accidents, damages, and sometimes even deaths. Fortunately, there are systems in place to alert consumers of such risks and, like in the case of Verizon’s Ellipsis Jetpack mobile hotspots, a system to have them replaced for free.

Launched back in 2017, the Ellipsis Jetpacks were imported by Franklin Wireless Corp. and sold for around $50 to $150. While they were sold by Verizon directly, they were also purchased by schools for distribution to students all the way up to last month. In other words, there’s quite a lot of them and this recall is noted to apply to 2.5 million units.

According to the recall report posted by the US Consumer Product Safety Commission (CPSC), Verizon received 15 reports of such hotspots overheating. Six of those resulted in damages to property while two actually led to minor burns. Verizon recommends that the device be turned off immediately and stored in a safe and well-ventilated place away from children’s reach until it can be returned to the carrier.

That said, Verizon does have some safety measures for those who still need to use the Ellipsis Jetpack which starts with updating the device to disable charging while it is plugged in and powered on. You can continue using the hotspot while plugged in but should turn it off and unplug it when no longer in use.

The affected Ellipsis Jetpacks are the FWC MHS900L, model FWCR900TVL, DC151030. Unlike its predecessors, these come in an oval shape with a dark navy plastic body. Owners are advised to contact Verizon immediately for details about the free replacement offer.

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