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Facebook recalls Quest 2 foam inserts over skin irritation issues

Working with the US Consumer Product Safety Commission and Health Canada, Facebook has issued a voluntary recall for a component that comes with its latest VR headset. According to a from Andrew Bosworth, head of Facebook’s Reality Labs, “a very small percentage” of Quest 2 owners have experienced some amount of skin irritation after using the removable foam face insert that comes with every Quest 2 headset and Fit Pack.

Bosworth says Facebook conducted a review of its manufacturing process and found no unexpected or hazardous contaminants in the insert. Still, out of a desire to create “safe and unbelievable experiences for all,” the company is introducing a new silicone cover that fits over the component. Whether you’ve had issues with the insert or not, you can request that Facebook send you the silicone cover for free. To do so, go to the “My Devices” section of your and click the dedicated button that’s there.

Facebook is also halting sales of the Oculus Quest temporarily while it works with distributors to add the silicone cover to every Quest 2 package. The company anticipates the headset will be back on store shelves by August 24th. As part of today’s recall, Facebook is also introducing a new 128GB variant of the Oculus Quest 2. It will replace the existing 64GB model, and feature the same $299 price tag as its predecessor. The 128GB model will go on sale on August 24th, the same day the company plans to restart Quest 2 sales.

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Peloton treadmill recalls: The issues, the fix, and your Affirm financing

Peloton is recalling both of its treadmills, with the Tread+ and Tread blamed for numerous injuries and even a child’s death. The company is offering owners of the treadmills a full refund, having worked with the US Consumer Product Safety Commission (CPSC) on the recall, raising questions around Affirm financing, what to do if you would rather keep your Tread+, and just how the dangers might eventually be mitigated.

Two treadmills, two Peloton recalls

Although both announced today, there are in fact two recalls affecting Peloton treadmills, one for each of the company’s two models. The most significant impacts the Tread+, Peloton’s original design – and which launched in 2018 as the Tread – with its slatted base. That’s been involved in 72 reports of incidents and injuries, where adults, children, pets, and/or objects were “pulled under the rear of the treadmill.”

A 6-year-old child died in one incident. 29 reports have documented various injuries to children, including second- and third-degree abrasions, broken bones, and lacerations. Peloton and the CPSC say that approximately 125,000 treadmills are impacted.

At the same time, Peloton Tread – the more affordable version of the treadmill – is also being recalled, only for a different reason. There, the CPSC says, it’s the touchscreen which is the problem: there have been 18 reports of the display loosening, and six of it detaching altogether and falling. Minor injuries – such as abrasions, minor cuts, and bruises – have been blamed on the issue.

Return your Tread+ before the deadline and get a full refund

In both cases, the recommendation is that owners stop using the treadmills and contact Peloton. You’ll be eligible for a full refund, though there’s a deadline for that process.

For the Tread+, for example, you’ll need to contact Peloton for that refund before November 6, 2022. “Consumers who return the Tread+ treadmill after that date will receive a partial refund,” the CPSC explains.

There’s no apparent deadline on the Tread recall, though there’s a far smaller number of those treadmills in the wild. Only around 1,050 in the US, the CPSC says, and about 5,400 in Canada, since Peloton only undertook a limited, invitation-only release between November 2020 and March 2021. Peloton had intended to open up general sales of the Tread at the end of this month.

You can keep Peloton Tread+ but with some safety updates

Despite the recall, and Peloton ceasing sales of both Tread and Tread+ for the moment, you’re not actually obligated to send back your treadmill if you’re happy with it. Peloton and the CPSC strongly recommend not using Tread+ if you opt to wait for an approved repair to be enacted. Alternatively, there are some safety steps that Peloton will carry out – free of charge – for those who don’t opt for the refund and can accommodate some temporary workarounds.

They’ll offer the option of moving the Tread+ to a different room in the home, where children or pets can’t access it. Whether you’re keeping it or returning it, Peloton says there’ll also be a new software update pushed out, which will automatically lock the treadmill after each use. To unlock it, you’ll need a 4-digit passcode before the belt will operate.

As for Peloton Tread, there’s also the option of keeping the treadmill. There, the company is offering a free inspection and repair, which will better secure the touchscreen to the treadmill. It’s not clear when, exactly, that repair is available, with CPSC and Peloton promising updated timelines later on.

Peloton Affirm Tread+ financing

One of the most popular ways to add a Peloton at home has been Affirm financing. That means the ability to spread out the upfront cost of the hardware, aided by the fact that Peloton works with Affirm to offer 0-percent deals. With so many people taking advantage of that, it’s likely that some Peloton Tread+ users will be wondering how their Affirm account might be impacted.

The answer is that they’ll still be eligible for a full refund, it’ll just be posted via their Affirm account. Alternatively, they’ll be able to continue using the treadmill – with the provisos stated above – and keep making their current payments.

Anybody who requests a refund will get one, an Affirm spokesperson confirmed, and assuming all payments are up to date before that, there should be no impact on your credit score.

When can I buy a Tread+ or Tread again?

Peloton, unsurprisingly, isn’t scrapping its treadmills completely. However before it can put them back on sale, it’ll need to change the designs so as to make them safer. That, the company says, is a work-in-progress.

“We are working to develop additional modifications to the recalled Tread+ that will address the hazard of adult users, children and pets being pulled below the Treadmill and suffering serious injury or death,” Peloton outlined today. “These modifications will be incorporated and presented to CPSC and if approved, will be introduced into the product before Peloton resumes sales. We do not have any additional information about the modifications or any proposed timeline right now.”

As for the Peloton Tread, that too will remain off the virtual shelves until a separate fix is figured out. That, too, is underway, with Peloton saying that it hopes to have it ready – and approved by the CPSC – “in the coming weeks.”

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The US recalls agency is investigating Peloton’s treadmill after a child death

Peloton has warned treadmill owners to keep children and pets away from their Tread+ connected fitness machine, after a child died following an accident involving the $4,295 device. Launched in January 2018, Tread+ is Peloton’s most expensive model, though like all treadmills the moving parts can be as much a potential danger as a boon to home fitness enthusiasts.

That has unfortunately been the case recently, Peloton CEO John Foley confirmed. In a note to owners, also published on the company’s support site, he confirmed that there have been “a small handful of incidents” involving Tread+ which have resulted in injuries to children. “I recently learned about a tragic accident involving a child and the Tread+, resulting in, unthinkably, a death,” Foley wrote.

Tread+ distinguishes itself from most home treadmills by virtue of its running surface. Rather than a continuous rubber belt, as is the norm, Peloton’s model uses a series of connected slats. These more closely replicate the feeling of running on actual pavement.

As with other Peloton equipment, such as the spinning bikes most commonly associated with the company, along with the upfront cost there’s also a monthly subscription for the guided classes streamed to the 32-inch Tread+ touchscreen. Peloton recently launched a new, more affordable version of the treadmill, Peloton Tread, which has a more traditional belt running surface.

Regardless of which people own, though, the safety advice remains the same. “Keep children and pets away from Peloton exercise equipment at all times,” Foley writes, echoing the official instructions supplied with the treadmills. “Before you begin a workout, double check to make sure that the space around your Peloton exercise equipment is clear.”

“When you finish a workout on your Tread+, remove the safety key and store it out of reach of children and anyone else who should not be able to start the Tread+,” the CEO adds. The safety key is designed to clip to the runner as they use the treadmill, and pull out should they slip off the belt. If that happens, it cuts power to the Tread or Tread+ motors.

Peloton is exploring additional ways to make the safety recommendations clearer, Foley confirmed. “We are always looking for new ways to ensure that you have the best experience with our products,” he wrote, “and we are currently assessing ways to reinforce our warnings about these critical safety precautions to hopefully prevent future accidents.”

Exact details of the incidents have not been shared.

According to Consumer Reports, meanwhile, the US Consumer Product Safety Commission is already looking into the fatal accident. The agency is “aware of the death and investigating it,” a spokesperson confirmed.

The agency announced a recall of early Peloton pedals back in October 2020, after finding some could “break unexpectedly during use.” Peloton offered free replacements, after 120 reports of breakages led to 16 reports of leg injuries. Five of those required medical attention, such as stitches.

Since Peloton’s bikes are connected, it could use the touchscreen display to notify those potentially still using the pedals to stop until they were replaced. The company also recommends replacing the pedals annually as a matter of course.

As for Tread+ and Tread, the reality is that treadmills have always been a potential hazard, particularly if people squeeze them into smaller rooms for home use. The general advice is to ensure at least 2 feet either side of the machine, and a full 6 feet behind it, as well as always using the safety key during running sessions. Once you’re off the treadmill, it’s advisable to remove that key and keep it somewhere separate, since that should prevent the equipment from powering up again until it’s intended to.

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Wahl recalls a bunch of heat massagers over sparks and fire risk

If you have a heated massager from Wahl, you should check its model number to see if it has been recently recalled over the risk of overheating and starting a fire. The company has voluntarily recalled all of its Model 4212 Deluxe Heat Therapy Massagers due to this potential risk, warning that customers who have purchased them should stop using them immediately.

The Wahl massager is exactly what it sounds like: a handheld muscle massager that warms up and vibrates. The massagers are intended to bring some pain relief or relaxation — if you’ve been typing at a laptop all day, for example, your shoulders may feel a bit tight and a massager could help loosen things back up.

The Wahl Deluxe Heat Therapy Massager Model 4212 has been recalled and, it seems based on a look through various online retailers, already pulled from sale. The company’s recall advisory, which was recently published by the FDA, warns that these models may have an issue with the connection between the heat attachment and massager.

This connection issue could result in the massager overheating, which may then cause it to start sparking and/or smoking, the company says in its alert. This could result in a fire, making it a danger to use for very obvious reasons.

If you own one of these massagers, Wahl says you can contact its tech support team to arrange a free return of the product. The company is offering full refunds, as well as an extra $10 ‘for this inconvenience,’ it says in the recall, which contains the contact information.

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