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Microsoft Won’t Offer Guaranteed Cyberpunk 2077 Refunds Soon

Microsoft will stop offering full refunds for Cyberpunk 2077 on July 6. This overturns the company’s decision to offer refunds for the game after its release.

The issue-plagued launch of Cyberpunk 2077 led to some unprecedented action from two major console manufacturers. Sony had the game taken down from the PlayStation Store while Microsoft instead began offering full refunds of the game to anyone who purchased it. However, as time has gone on and Cyberpunk 2077 has inevitably gotten to be more playable on consoles, those actions are being scaledback.

According to Microsoft, the reversal is due to the game’s recent patches, which have increased stability and fixed significant bugs in recent months.

“The team at CD Projekt Red continues to work hard to improve the experience of Cyberpunk 2077 for Xbox players and have made a number of updates,” reads a statement on the Xbox support subscriptions and billing page. “Given these updates, Microsoft will be returning to our standard digital game refund policy for Cyberpunk 2077 on July 6 for both new and existing purchases.”

Under Microsoft’s normal policy, all sales of digital games are considered final, meaning you likely won’t be able to return Cyberpunk 2077 if you purchase it, or already have purchased it, from the Xbox store starting on July 6. However, there are cases where Microsoft will offer a refund, it’s just not guaranteed.

Cyberpunk 2077 has also recently made it back onto Sony’s digital storefront, the PlayStation store. As of June 21, PlayStation users have been able to download the game onto their consoles. However, CD Projekt Red has issued a warning to anyone picking the game up, saying that “users may continue to experience some performance issues with the PS4 edition while we continue to improve stability across all platforms. The PS4 Pro and PS5 versions of the game will provide the best experience on PlayStation.”

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CD Projekt Red saw little financial impact from Cyberpunk 2077 refunds

One of the biggest disappointments in gaming in recent memory was the launch of CD Projekt Red’s highly anticipated game Cyberpunk 2077. The game was heavily anticipated but launched with major issues with gameplay and performance, particularly on older game consoles. Many players are so unhappy with the quality of the game that they began asking for refunds, and the developers delivered.

It got so bad for Cyberpunk 2077 that Sony delisted the game from the PlayStation Store and began offering refunds directly. Microsoft followed suit, and refunds flowed to gamers unsatisfied with the title. Recently CD Projekt Red revealed its consolidated financial statement for fiscal 2020, which ended on December 31. The economic impact of returns and other expected adjustments for licensing of Cyberpunk 2077 added up to $51.2 million. That is a massive amount of money and apparently includes digital and retail refunds for the game during 2020.

The amount also covers expectations for continued refunds and lost sales projected through 2021. The $51.2 million includes $10.65 million in refunds made through digital and physical retailers during 2020. The number also includes $2.23 million in direct refunds made via the developer’s “Help me Refund” campaign. The developer projects an additional $38.34 million in refunds and lost sales during 2021.

Those losses include losses that would be incurred from the game not being available on the PlayStation Store, which the developer does say is close to ending. While losing over $51 million is certainly a chunk of change, CD Projekt Red hardly felt the sting with around $563 million in total sales revenue and a net profit of over $301 million. The $51.2 million loss represents about nine percent of the company’s 2020 revenue.

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